Customers may return product whether defective or for other reasons*, within 30 days of receipt of their product.
Non-defective product *must be unworn and in resalable condition and returned within 30 days of receipt of the product. (We suggest wearing them only on carpet if you're not sure you're going to keep them.)
Customers may request a refund, a credit or an exchange for new product as long as they are unworn and in resalable condition within 30 days of receipt of the product. (We suggest wearing them only on carpet if you're not sure you're going to keep them.)
Customers may exchange products for a different size as long as they are unworn, in resalable condition and returned within 30 days of receipt of the product. (We suggest wearing them only on carpet if you're not sure you're going to keep them.)
Often, adding our moveable Arch Supports is the answer to our shoes being the most comfortable.
Any returns must be accompanied by a Return Authorization which can be obtained by:
Accessing the returns function by logging in and going to the "Orders" tab under your account information.
Calling the customer service department at 844-584-5263.
With your return authorization, you will get FREE shipping with a return address label customer service will provide.